Shipping Policy
We ship all orders via ground transportation. Your order will ship within:
- Balmer Fireplace Products: 15 business days.
- Balmer Plaster: 20 business days.
Most shipments are via UPS Ground or Fedex Ground Express. Large items, such as fireplace mantels and large (skidded) orders are shipped by alternate ground carriers.
Shipment Notification
We will contact you by email when your order is shipped. The shipment notification email will provide you with delivery tracking numbers. The tracking numbers will go live at UPS.com or Fedex.com within 3 business days of our shipment notification email.
Handling, Processing & Shipping Fees
- $100.00 Extra Charge for Residential Delivery.
- A minimum charge of $120 will apply to all truck freight.
Express Delivery
We do not provide express delivery.
Signature on Delivery
We require a receipt acknowledgement signature for all orders. We do not ship to P.O. boxes or accept leave at door instructions.
Returns Policy
Click Here to view our Limited Warranty and Returns Policy.
* - All prices on this site are in US Dollars. All savings are with respect to M.S.R.P. (Manufacturer's Suggested Retail Prices.)
